Salient CRM
Combining CRM with e-Business tools such as Application servers, Enterprise Portals etc, Salient Software CRM portfolio is leading the charge to help companies extend their sales and service channels to the Internet.
The CRM portfolio of customer-centric solutions integrates all customer-facing functions to deliver a single view of the customer and a single solution for e-business, sales, and service initiatives that ensures seamless interaction among web sites, call centres and field sales and service teams.
Our clients deploy these solutions to orchestrate every aspect of the customer’s life cycle, unite their approach to the customer, promote collaboration that nurtures customer loyalty and service unique business requirements. Each of the unique CRM solutions focuses on how businesses can revolutionize a different aspect of their customer relationships.
SALES SYSTEM
By enabling companies to track and communicate all aspects of customer relationships throughout the enterprise, CRM allows firms to anticipate customer needs, create effective sales strategies and personalize sales recommendations.
Dealer Management System comprise of the following modules:
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Dealer Profiling
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Transaction History Tracking
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Dealer Performance and Rating system
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Secure Web Based application for access by Dealers and other related parties.
CUSTOMER SERVICE & SALES FORCE AUTOMATION
SALIENT CRM enables companies to demonstrate compelling value and differentiation for their customers using superior customer service based on the wealth of information about the individuals that do business with them. SALIENT CRM solutions also enable firms to compile the kind of in-depth information they need to spot trends and identify opportunities.
Sales Force Automation:
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Operator profiling and service center management.
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Matching Operator/personnel with customer to allow tracking of service level based
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on operator per customer.
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Response to customer’s inquiry through online, telephone etc.
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Easily customisable.
MARKETING SYSTEM
Increasingly, customers expect companies to be proactive in anticipating where they are headed and what they'll need when they get there. SALIENT CRM Marketing Solution enables firms to exceed customer expectations with marketing solutions that consolidate in- depth information about customers and tailors products and services on an individual basis.